Same-Day Local DeliveryNationwide Shipping FREE In-Store Pickup 24/7 Customer Support

FAQ


How much does delivery cost?

For full details of our delivery charges, visit our Delivery Information.

Is there a minimum order?

No – we are happy to ship any order minimum.

What forms of payment do you accept online?

We accept credit cards for online orders: Visa, MasterCard, American Express, and Discover.

Can we ship to your state?

The regulatory environment for shipping alcohol to consumers nationwide is an ever-changing landscape. Please submit your order and our processing team will check it for compliance.

Need to purchase a particular item but can’t find it on the website. Can you help?

Sure, Contact Us and we can see if it can be ordered just for you.

Pick up (Any Super King Location)

Can I arrange to pick up order right away?

We can have your order ready for pick up in as little as one hour! Please be sure you bring ID and the credit card used when you submitted the order. We will not release your order to anyone picking up your order with a different credit card from the one used to make your online purchase. Anyone who picks up must be 21 and over.

Schedule Same-Day Delivery

Our Same Day Delivery can be scheduled for a future date within a 2-hour time window.

Shipping (Next day or ground)

Shipping delivery charges vary. To view shipping costs, please sign in and fill your shopping cart with the items you wish to purchase. During the checkout process, you will be given the shipping options and quotes for your specific order, all before entering any billing information.

Change in your order status

While we aim to hold all items featured on our website in stock, there are occasions when, due to high demand, we run out of certain items. Should this occur while processing your order, we will contact you either by telephone or email to advise you of. We will give you the opportunity to select an alternative item, cancel the item from your order, or to wait for the product to come back into stock – the choice is yours.  

Can I send my order to a different address?

Yes – just enter the name and address of the person you want us to deliver to in the 'Delivery Details' section when you are placing your order.

What happens if my parcel is damaged when it arrives?

You should Contact Us immediately if this happens. If you sign for your parcel and subsequently find that something inside is damaged, please take photos of the damaged box and contents before disposing of them and email them to us immediately so that we can arrange a replacement for you.

Are all of your bottles available to buy from the website?

If you are looking for a specific product not included on the site, please Contact Us

Is your site secure?

Yes – ShopSK has put in place a number of foolproof security measures to protect our users, some of which we may not be able to disclose. SSL protects our buyers' transactions and provides visitors with proof of our digital identity. With SSL, your online transactions are secure, confidential and integral and the risks associated with trading over the internet are removed. SSL is the standard security technology for creating an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browser remains private and integral.

Is my privacy assured?

Yes – we take your privacy very seriously and will only use any information you supply to us lawfully and for the purposes of your transaction with us, in accordance with the Data Protection Act 1998. Your details will never be sold or supplied by us to any other companies.

How can I cancel an online order I never picked up at the store?

If you have not picked up your order and you want to cancel it, please contact the store directly. We can return your order and issue a full refund.

You will be responsible for paying for your own shipping costs for returning your item/s. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

I was shipped the wrong product/damaged product. How Can I get a replacement?

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Contact Us with details, remember to include your order number, name, and phone number.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. You'll receive a confirmation email once we've issued your credit or exchange. We ask that you allow a few business days for your credit card company or bank to process the credit or exchange.

You will be responsible for paying for your own shipping costs for returning your item/s. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Vendors

I am a new vendor where can I submit my product information? Submit your product submission via Contact Us and provide the product name in the subject line.

Prices

Prices are subject to change without notice. Pictures are for illustration only as the products label and bottles shape can change anytime without notice, as some companies/distillers update their labels and bottles shape and/or it may be a limited item. We ship the latest of what the importer and the distributor deliver to us, We do our best to constantly update the product to the most recent design, but if you are specifically looking for a specific label, shape, or color of a product, please Contact Us before placing your order to ensure availability. We are subject to vendor availability and vintage on products.

Protecting Underage Persons

ShopSk takes care to protect the safety and privacy of persons under the age of 21. We do not ship to anyone under the age of 21. We also do not send emails or text messaging correspondence to anyone who tells us that they are under the age of 21.

Forgot my password, how do I retrieve

After clicking “sign in”, click on the “Forgot your password” link. An automatic email will be sent to you with a link to reset your password. If you still have problems logging in, Contact Us

Helpful Information

If you need to cancel your order, please email us immediately and we can cancel your order.

Credit cards aren’t charged until your order ships or your pickup order is ready at the store. If you see a pending charge on your account prior to this, it’s an authorization to ensure the funds are available.

If an item is on backorder it should ship within 5-7 business days. We will update you if this is the case.

Please let us know if there's anything else we can do for you. If you have any questions, reply to this email or Contact Us

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