Pre-Orders at ShopSK
How Pre-Orders Work
What is a pre-order?
A pre-order is an order placed for a product that has not yet arrived at ShopSK — typically an upcoming release, an allocated bottle, or a limited-availability item. When you place a pre-order, we use that demand to decide how much we commit to with our vendors, and your bottle is reserved for you as soon as the order is placed.
Why pre-order?
Allocated and limited-release bottles often sell out on arrival. A pre-order guarantees your spot so you don't have to check back or risk missing the release.
When am I charged for a pre-order?
Your card is not charged until the product arrives and your order is prepared for fulfillment. You'll receive an email notification before the charge is processed.
When will I receive my pre-order?
Estimated arrival dates are provided for reference and can change based on vendor availability, and allocation. We'll email you as soon as your pre-order is ready for pickup. Once it's ready, standard pickup timelines apply.
What happens if the product never arrives?
If a vendor is unable to fulfill your pre-order, we'll notify you and issue a full refund. You will never be charged for a pre-order we can't fulfill.
Canceling a Pre-Order
Can I cancel a pre-order?
Yes — within 7 days of placing your pre-order, you can cancel for any reason, no questions asked. Just contact us and we'll take care of it.
After 7 days, pre-orders are final sale. Cancellation requests received after the 7-day window are subject to our standard Returns & Cancellation Policy, which may include restocking fees or the issuance of value as store credit or a ShopSK eGift Card at our sole discretion.
Why are pre-orders final after 7 days?
We order allocated and limited-release bottles from our vendors based on customer pre-orders. Once the 7-day window closes, we've already placed our order with the vendor on your behalf, and the inventory is committed to you specifically. Please consider your pre-order carefully before the 7-day window ends.
What if my pre-order has already been prepared for pickup?
Once a pre-order has been processed or prepared for pickup, it cannot be canceled or modified. If there's an issue with your order after arrival, please see our Returns & Cancellation Policy.
Pickup & How to Cancel
What if I miss the pickup window after my pre-order arrives?
Once your pre-order is ready, standard pickup rules apply. In-store pickup orders not collected within 7 days may be canceled and refunded as store credit, less applicable fees.
How do I cancel a pre-order within the 7-day window?
Contact us as soon as possible with your order number. As long as your request comes in within 7 days of placing the pre-order, we'll cancel it with no questions asked.