Policies & FAQ
Policies & FAQ
Select a section below to read our policies.
Eligibility & Use
You must be at least 21 years of age to purchase alcohol from this website. By using this site, you confirm that you meet all legal requirements.
You agree not to use this website for any unlawful, fraudulent, or unauthorized purpose. We reserve the right to refuse service, cancel orders, or terminate accounts at our sole discretion.
Orders & Acceptance
All orders are subject to review and acceptance. We reserve the right to cancel or limit any order for any reason, including suspected fraud, pricing errors, or availability issues. We may request additional verification before processing any order.
Pricing & Availability
ShopSK runs ongoing promotions, weekly ads, and time-limited pricing across its catalog. All prices are subject to change at any time without notice. The price at the time of purchase is the final sale price for that order.
ShopSK does not offer price matches or price adjustments. Subsequent changes in retail price — including promotional pricing, weekly sale pricing, or general price reductions after an order is placed — do not entitle the customer to a refund, price adjustment, or store credit.
In the event of pricing errors, inaccuracies, or system issues, we reserve the right to cancel or adjust orders at our sole discretion.
Promotions, Discounts & Gift Cards
Promotions cannot be combined unless explicitly stated, apply only to qualifying purchases, and may be revoked in cases of misuse or fraud.
Gift cards are non-refundable, non-transferable, and not redeemable for cash except where required by law. ShopSK is not responsible for lost, stolen, or unauthorized use.
Promotional eGift Card expiration may vary between 3–12 months. Valid at shopsk.com online store only — not valid for in-store purchases. A minimum purchase is required before taxes. Your promotional eGift Card will be issued after your order is fulfilled (picked up) and sent to the email used at checkout. Please allow up to 24–48 hours after pickup for it to arrive. eGift Card is valid toward a future purchase only and cannot be applied to the original qualifying order.
Cancellation, return, or refund: if the qualifying order is canceled, refunded, or returned in part or in full before the promotional eGift Card is issued, the eGift Card will not be issued. If a promotional eGift Card has already been issued and the qualifying order is later canceled, refunded, or returned, the eGift Card may be voided or its value deducted from any refund, except where prohibited by law.
Product Information
We strive to display accurate product descriptions and images; however, variations in packaging, labeling, or vintage may occur. We do not guarantee that product descriptions or images are error-free.
In-Store Pickup
All orders are fulfilled by in-store pickup and are subject to our In-Store Pickup Policy. ShopSK does not ship or deliver orders. Alcohol orders require a valid government-issued photo ID at pickup, and the person collecting the order must be of legal drinking age. We reserve the right to refuse to release an order if age verification cannot be completed. Delivery from Super King Markets is available separately through Instacart, a third-party service governed by its own terms.
Risk of Loss
Risk of loss transfers to the customer upon pickup.
Fraud & Abuse
We reserve the right to cancel any order, refuse service, suspend accounts, and void promotions or gift cards if we suspect fraudulent, abusive, or unlawful activity.
Errors, Warranties & Liability
We reserve the right to correct any errors or inaccuracies at any time. All services and products are provided "as is" without warranties of any kind. To the fullest extent permitted by law, ShopSK shall not be liable for any indirect, incidental, or consequential damages.
Indemnification & Governing Law
You agree to indemnify and hold ShopSK harmless from any claims arising from your violation of these Terms. These Terms shall be governed by the laws of the State of California.
Accessibility & Contact
We are committed to providing an accessible website and strive to comply with WCAG 2.1 standards. For questions regarding these Terms, please contact us through our Contact Us page.
Order Cancellations & Modifications
Orders may be canceled or modified prior to fulfillment only. Once an order has been processed or prepared for pickup — it cannot be canceled or modified.
If a cancellation is approved prior to fulfillment, ShopSK reserves the right to issue the value as store credit or a ShopSK eGift Card instead of a refund.
Pre-Order Cancellations
Pre-order items are reserved from limited inventory. Once a pre-ordered item arrives and the customer is notified that the order is ready, the customer must complete pickup within 7 days of notification.
Pre-orders canceled more than 7 days after notification, or that remain unclaimed beyond the 7-day window, are subject to a restocking fee of up to 20% of the item price, except where prohibited by law.
Price at the time of order is final. ShopSK runs ongoing promotions and weekly ads; subsequent retail price changes do not entitle the customer to a refund, price adjustment, or fee waiver.
No Price Adjustments
ShopSK does not offer price matches or price adjustments. Prices change frequently due to weekly ads, promotional pricing, vendor incentives, and market fluctuations.
The price at the time of purchase is the final sale price for that order. Any subsequent change in retail price does not entitle the customer to a refund, price adjustment, or store credit.
Damaged, Defective, or Incorrect Orders
Contact us within 48 hours of pickup. We may require photos, order details, and additional verification. If approved, ShopSK will determine the resolution, which may include replacement, store credit, or refund where required by law.
Unclaimed & Refused Pickup Orders
Orders will not be released without a valid government-issued 21+ photo ID. Unclaimed pickup orders are held for 7 days from the date of fulfillment, then cancelled and refunded to the original form of payment, less a 20% restocking fee.
Store Credit & eGift Cards
All store credit and eGift cards are non-refundable, non-transferable, and cannot be redeemed for cash except where required by law. Store credit may be issued in place of refunds at ShopSK's sole discretion.
Promotional eGift Card expiration may vary between 3–12 months. Valid at shopsk.com online store only. A minimum purchase is required before taxes. Your eGift Card will be issued after fulfillment and sent to the email used at checkout. Please allow up to 24–48 hours after fulfillment. eGift Card is valid toward a future purchase only.
Cancellation, return, or refund: if the qualifying order is canceled, refunded, or returned before the eGift Card is issued, it will not be issued. If already issued and the qualifying order is later canceled, the eGift Card may be voided or its value deducted from any refund.
In-Store Purchases
Products purchased at a physical store location must be returned directly to the store and are subject to in-store policies and applicable laws.
Age Verification
All alcohol purchases require verification that the person collecting the order is at least 21 years of age. A valid government-issued photo ID is required, may be scanned, and a signature may be required at pickup. Orders will not be released without successful age verification.
In-Store Pickup
Orders may be picked up at participating Super King Markets locations. Present your order confirmation, valid government-issued photo ID, and the credit card used at checkout. Processing time is typically 2–3 hours. Orders placed after 5:00 PM are not guaranteed same-day pickup.
Unclaimed orders not picked up within 7 days from the date of fulfillment will be refunded to the original form of payment, less a 20% restocking fee.
Delivery Through Instacart
ShopSK does not ship orders or offer its own delivery service. For delivery, shop Super King Markets — including wine, beer and spirits — on Instacart. Delivery through Instacart is subject to Instacart’s own availability, fees, age-verification process and terms.
Holidays
Pickup processing may be limited on Saturdays, Sundays, and: New Year's Day · Memorial Day · Independence Day · Labor Day · Thanksgiving Day · Christmas Day. Pickup schedules around holidays may vary.
Important Notes
Fees & Charges
Approved cancellations, unclaimed pickup orders, and other orders requiring reversal or restocking may be subject to a restocking fee of up to 20%, except where prohibited by law.
Privacy at a Glance
We collect the information needed to process orders, provide support, run marketing (with your consent), and improve and secure our site. Non-essential cookies and tracking technologies load only after you consent through our cookie banner, and you can change your choices anytime using the “Your Privacy Choices” link in our footer.
- What we collect: contact and order details, plus automatic data such as IP address, device, pages visited, and on-site activity.
- Cookies & advertising partners: Google, Meta (Facebook/Instagram), Pinterest, Microsoft Clarity, and Klaviyo — loaded only after consent.
- Your California choices: opt out of the sale/sharing of personal information for targeted advertising via “Your Privacy Choices,” and we honor Global Privacy Control (GPC).
- Your rights: access, deletion, and correction — contact our Privacy Compliance Officer.
Read the Complete Privacy Policy
For full details on the information we collect, cookies and tracking, targeted advertising and “sale/sharing,” California privacy rights, retention, and security, please read our full policy.
Read our full Privacy Policy →
To exercise your rights, contact our Privacy Compliance Officer through our Contact Us page or by mail at:
Attn: Privacy Compliance Officer
791 S. Mission Rd.
Los Angeles, CA 90023
Accessibility Features
Our website utilizes screen reader compatibility, keyboard navigation support, adjustable font sizes and contrast settings, and AI-based accessibility enhancements designed to improve access for users with visual, motor, cognitive, and other impairments.
Third-Party Technologies
Our website may rely on third-party tools or plugins to provide certain accessibility features. While we make reasonable efforts, we do not control third-party technologies and cannot guarantee their full compliance with accessibility standards.
Disclaimer & Limitations
Accessibility is not guaranteed in all circumstances. To the fullest extent permitted by law, ShopSK does not warrant the website will be fully accessible at all times.
Assistance & Feedback
If you experience any difficulty accessing any part of our website, please contact us at info@shopsk.com. Include a description of the issue and the page or feature involved.
How ShopSK Handles Prop 65
ShopSK relies on information provided by manufacturers, suppliers, and vendors regarding Prop 65 compliance. Where applicable, Prop 65 warnings are displayed on product pages or packaging based on information supplied by these third parties.
ShopSK does not independently test or verify products for the presence of Prop 65-listed chemicals.
Standard Alcohol Beverage Warning
WARNING: Drinking distilled spirits, beer, coolers, wine, and other alcoholic beverages may increase cancer risk, and, during pregnancy, can cause birth defects. For more information, visit p65warnings.ca.gov/alcohol.
Official Resources
For additional information about Proposition 65, please visit p65warnings.ca.gov.
Encrypted Connection
Our website uses secure encryption technology. When you access pages using a web address beginning with "https," information sent through the site is encrypted in transit. While no method of transmission over the Internet is completely secure, we use commercially reasonable safeguards.
Fraud Protection
To help prevent unauthorized purchases, ShopSK may review and verify certain orders before processing. We may contact you to confirm order details, delivery information, payment details, or identity where appropriate.
Identity Verification
We may validate your name, address, age, and other order information using third-party verification tools. By placing an order, you consent to these verification checks. They are not intended to affect your credit score.
Cookies and Site Functionality
Our website uses cookies and similar technologies to support core site functionality, improve user experience, remember preferences, analyze traffic and on-site behavior, deliver personalized advertising, and assist with security and fraud prevention. Non-essential cookies and advertising/analytics technologies load only after you consent through our cookie banner; you can change your choices anytime via the “Your Privacy Choices” link in our footer.
Information Sharing
ShopSK may share information with payment processors, fraud prevention providers, delivery carriers, email or SMS platforms, analytics providers, advertising partners, and website service partners. Some advertising-related tracking may be considered a “sale” or “sharing” of personal information under California law; you can opt out using the “Your Privacy Choices” / “Do Not Sell or Share My Personal Information” link in our footer, as described in our Privacy Policy.
Newsletter Sign Up
If you subscribe to our newsletter, we may send you promotional emails, updates, and offers. You can unsubscribe at any time by clicking the unsubscribe link or contacting us directly.
Do you deliver or ship orders?
ShopSK orders are pickup only — we no longer ship or offer our own delivery. Order online and pick up free at the ShopSK counter inside any Super King Markets location, or shop Super King Markets on Instacart for delivery.
Is there a minimum order?
No — there is no minimum for in-store pickup orders.
What forms of payment do you accept online?
All major credit cards, Shop Pay®, Google Pay®, and Apple Pay®.
Can I arrange to pick up an order?
Yes. Online orders can be picked up at any Super King Markets location at the ShopSK Counter. Allow 2–3 hours for processing.
Are prices subject to change?
Yes — prices change frequently due to weekly ads. ShopSK does not offer price matches or price adjustments.
Do promotional eGift Cards expire?
Yes — expiration may vary between 3 and 12 months.
What if I cancel my order — do I keep the eGift Card?
No. If the qualifying order is canceled or refunded before the eGift Card is issued, it will not be issued. If already issued, it may be voided or its value deducted from any refund.
Looking for the full FAQ? Visit our complete FAQ page.