Shipping & In-store Pickup Policy

Alcohol Shipping & Delivery Information

Customer Acknowledgment

By placing an order through ShopSK, the customer confirms they have read, understood, and agreed to all Alcohol Shipping & Delivery policies, including age verification requirements, ID scanning and handling, signature requirements, delivery attempts, applicable fees, and restocking charges. Proceeding through checkout constitutes acknowledgment and acceptance of these terms.

IN-STORE PICKUP

Online orders may be picked up in store at any participating Super King Markets location.

Once an order is ready, a ShopSK team member will notify the customer via the email address and/or phone number provided at checkout. Orders may be picked up inside the store at the ShopSK Counter located in the liquor department.

To pick up an order, the customer must present:

The order number (printed, text message, or email)
A valid government-issued photo ID
The credit card used to place the order

Orders will only be released once all details are verified, the customer confirms they are of legal drinking age, and the customer inspects and approves the items. A signed acknowledgment of receipt in good condition is required at pickup. No exceptions.

Please allow 2–3 hours for in-store pickup order processing. Orders placed after 5:00 PM are not guaranteed same-day pickup and are subject to availability. A ShopSK team member will contact the customer if there are any issues with the order.

Unclaimed Pickup Orders

In-store pickup orders will be held for 7 days from the date of fulfillment. Failure to pick up within this period will result in a refund to the original form of payment, less a 20% restocking fee.

SAME-DAY ALCOHOL DELIVERY

Local same-day alcohol delivery is available only in Los Angeles and Orange County.

Delivery fees vary based on the delivery option selected at checkout. Customers may choose from available delivery windows during checkout. Orders placed after 5:00 PM are not guaranteed same-day delivery and will automatically be scheduled for the next available delivery window and charged the corresponding delivery fee.

An adult of legal drinking age must be present to accept delivery. A valid government-issued photo ID and a signature are required at the time of delivery. Delivery drivers are required to scan and may briefly handle the ID to complete age verification. Orders will not be released without successful ID verification and signature confirmation.

Any special delivery instructions must be added at checkout before the order is finalized.

Failed Delivery Attempts

If no person of legal drinking age is available to accept the order, a re-delivery will be attempted on the next business day. The customer will be charged a re-delivery fee equal to the original delivery fee (if applicable). Customers are responsible for ensuring an eligible recipient is available during the selected delivery window.

GLS GROUND SHIPPING

Ground shipping is ONLY available within the State of California.

Customers are responsible for verifying whether wine and spirits may legally be shipped to their address under state and local laws. The buyer accepts full responsibility for compliance with all applicable laws and affirms they are legally permitted to receive alcohol at the provided address.

Shipping charges are calculated based on the weight of the product and destination address. Alcoholic beverages will not be sold or shipped to anyone under the age of 21.

The delivery carrier will require proof of age and an adult signature at delivery. Delivery drivers may be required to scan and briefly handle a valid government-issued ID. Orders will not be released without successful age verification and signature.

Special delivery instructions must be added at the time the order is placed.

Delivery Attempts & Returns

The shipping carrier will make multiple delivery attempts before returning the order to ShopSK. Returned shipments may be re-shipped at the customer’s expense. All shipping prices and delivery estimates are based on the destination address.

Shipping orders are processed Monday through Friday, excluding holidays.

GLS Ground Shipping Processing Times

Orders placed before 12:00 PM EST: Processed the same business day (excluding weekends and holidays). Delivery typically occurs within 2–3 business days after shipment.
Orders placed after 12:00 PM EST: Processed the next business day. Delivery typically occurs within 2–3 business days after shipment.

Customers will receive an email confirmation once the order has been processed, including a tracking number to monitor shipment progress via gls-us.com.

NON-BUSINESS DAYS & HOLIDAYS

Non-business days include Saturdays, Sundays, and the following holidays:

New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day

Pickup and delivery schedules surrounding holidays may vary. Packages scheduled for delivery on a holiday will be delivered on the next business day according to the selected service level.

IMPORTANT NOTES

Alcohol products cannot be shipped to APO, FPO, PO Boxes, or international addresses.
All shipping and processing times apply to business days only (Monday–Friday).
Most orders ship promptly after verification; however, some orders may be delayed due to availability or verification requirements.
If delays occur, a ShopSK customer service representative will contact the customer with updates or alternative options.
The billing address provided at checkout must match the billing address on file with the issuing credit card bank.
Orders will not be shipped or released until address verification and age verification are successfully completed.