Returns & Cancellation

Order Cancellations and Modifications

Orders may be canceled or modified prior to fulfillment, subject to approval.

Once an order has been processed, prepared for pickup, shipped, or is out for delivery, it cannot be canceled or modified.

If a cancellation or modification is approved before fulfillment, ShopSK reserves the right to issue the value as store credit or a ShopSK eGift Card instead of a refund.

Price Adjustments

Prices are subject to change without notice. The price at the time of purchase is final.

ShopSK does not offer refunds for price differences. Any approved price adjustment, if granted, may be issued as store credit only.

Damaged, Defective, or Incorrect Orders

Customers must contact us within 48 hours of delivery or pickup if an order contains damaged, defective, or incorrect items.

We may require:

• Photos of the product
• Order details
• Additional information for verification

Lost or Undelivered Orders

If an order is lost or cannot be located, customers should contact us promptly.

If confirmed by the carrier, ShopSK will determine the appropriate resolution, which may include replacement, store credit, or refund where required by law. ShopSK is not responsible for carrier-caused delays once the order has been transferred.

Delivery Failures and Refused Orders

If delivery cannot be completed due to no eligible recipient being present, failure to provide valid ID, or incorrect delivery information, the order may be returned, canceled, or subject to additional delivery fees.

Any applicable credit or refund may be issued as store credit only, less applicable fees, except where required by law.

Shipping and Delivery Fees

Shipping and delivery charges are non-refundable unless required by law. Re-delivery, return shipping, handling, and restocking fees may apply.

Store Credit and eGift Cards

All store credit and eGift Cards are non-refundable, non-transferable, and not redeemable for cash except where required by law. Store credit may be issued in place of refunds at ShopSK’s discretion.

In-Store Purchases

Products purchased at a physical store location must be addressed directly with that store and are subject to in-store policies and applicable law.

Right to Refuse Returns or Claims

ShopSK reserves the right to deny any return, refund, or claim if the request does not meet policy requirements, fraud or abuse is suspected, or requested documentation is not provided.

Policy Enforcement

By placing an order with ShopSK, you agree to this Returns and Cancellation Policy and acknowledge that decisions regarding refunds, replacements, credits, or claim resolution may be made by ShopSK in accordance with applicable law.